Sustainability at StarHub
For StarHub, sustainability means using our core strengths as a Group to help spread the benefits of our ICT solutions in Singapore, while strengthening our business and upholding the highest standards of responsible conduct.
With the roll-out of our strategic transformation plan in 2018, which includes our operational efficiency programme and the associated internal re-organisation, our approach to sustainability and ESG performance has also evolved to align with our key business objectives and our material sustainability risks and opportunities. Our 13 sustainability material topics in 2018 have remained unchanged from last year. These have been identified following a comprehensive materiality assessment, including extensive engagement with our internal stakeholders and senior management.
Supporting the UN Sustainable Development Goals
Our 13 Materiality Topics and five sustainability targets are mapped to the global UN Sustainable Development Goals (SDGs). We hope to help create a better world in which our business can grow while being able to assist people to improve their lives through learning.
We aim to contribute to addressing these global issues on a local scale in Singapore. For StarHub, operating responsibly is an important first step in supporting the global UN SDGs. Beyond that, we have identified eight SDGs where we believe we have an opportunity to make the biggest impact through our business practices, products and services, programmes, as well as partnerships, by addressing growing inequality, high youth unemployment, market disruption caused by technology and artificial intelligence, and pressure on our natural resources.
Addressing Environmental Challenges
At StarHub, we are conscious of the need to understand and minimise our environmental impact as we continue to enhance our competitiveness and expand our business and network infrastructure. We focus on monitoring and managing our energy consumption, greenhouse gas
emissions and e-waste. We also strive to motivate employees, customers and communities to respect the environment and encourage them to apply the same values in their personal lives. Our Corporate Sustainability Advocate works with cross-functional representatives to implement various environmental initiatives.
Tackling e-waste through reduction, recycling and reuse
Striving for energy-efficient operations and adopting energy-efficient technologies, while consistently monitoring and implementing initiatives to reduce energy consumption and resource use
Innovative paths to reducing carbon footprint, raising awareness and promoting action by employees and others.
Improving Customer Experience
Our business depends on building strong, long-lasting relationships with a variety of customers that expect the best from our services and solutions. We use a wide range of methods to gather feedback from customers, and ensure we are meeting their expectations. We also innovate within our core businesses to provide solutions and empower people to manage every aspect of their own lives in a smarter way through networks and improved connectivity.
Being a Responsible Business
Acting responsibly is integral to business performance. Strong governance is paramount. As our business relies on a large supply chain spanning over 1,000 companies, we look beyond our own operations and seek to ensure the safety, well-being and ethical treatment of all who work with StarHub in any capacity, anywhere in the world.